SASSA Change Phone Number | SRD Lost Phone Number

Lost your phone or changed your number and wondering how to update it with SASSA? If you’re receiving the SRD R350 grant or any other SASSA grant, your phone number plays a key role in verifying your identity, receiving OTPs, and getting payment updates. This guide explains how to safely change your registered number on SASSA and keep your grant status secure.

Why Your Phone Number Matters for SASSA Grants

Your registered cell number is directly linked to your SASSA application. It’s how you:

Receive One-Time PINs (OTPs)
Get payment notifications
Check status updates
Submit appeals or update information online

If your number is lost, stolen, or inactive, it’s essential to update it to avoid missing important messages about your grant.

When Should You Change Your SASSA Phone Number?

You should update your SASSA number if:

Your phone was stolen or lost
You changed your SIM card or network provider
Your number is no longer active or in your name
You want to switch to a more secure number

🔒 Keeping your contact info updated protects your grant and your personal data.

Important Tip Before You Start

If your phone was stolen, report it to SASSA immediately. This prevents someone else from receiving your grant updates and ensures your application stays secure.

How to Change Your Phone Number on SASSA (With App ID)

Follow these steps if you have your Application ID (App ID) and ID number ready:

Clear your browser cache and visit https://srd.sassa.gov.za
Enter your South African ID number
Type your 6-digit App ID (issued during registration)
Click Submit to verify your identity
Choose “Change Phone Number.”
Enter your new phone number (must be registered in your name)
You’ll receive an OTP on your new number
Enter the OTP and click Verify PIN
Click Submit to confirm the change

Once submitted, your new number will be linked to your SASSA application after successful verification.

How to Change SASSA Phone Number Without App ID

Don’t have your Application ID? You can still update your number, but you’ll need to visit a SASSA office:

Visit Your Nearest SASSA Office

Bring your valid South African ID card
Carry any documents related to your SASSA grant (if available)
Explain your issue to the SASSA representative
Provide your new phone number
Fill out a Phone Number Change Request Form
Confirm all details and submit the form

This method may take 2 to 4 weeks to complete, but it’s secure and handled by SASSA officials.

SASSA Phone Number Change: With vs Without App ID
Step	With App ID (Online)	Without App ID (In-Person)
Access Method	Visit srd.sassa.gov.za	Go to your nearest SASSA office
Required Info	SA ID number + 6-digit App ID	SA ID card + any related grant documents
Process Start	Click “Change Phone Number”.	Explain the issue to the SASSA representative
Phone Verification	Enter new number → Receive OTP → Enter OTP	Provide new number → Fill change request form
Security Check	OTP verifies ownership of a new number	Manual identity check by official staff
Completion Time	7–14 working days	2–4 weeks
Confirmation	SMS confirmation from SASSA after the update	Manual form approval + SMS confirmation
Best For	Applicants who remember the App ID	Applicants who lost their App ID or don’t have access to online tools

How to Notify SASSA About a Stolen Number

To protect your grant from misuse, report your stolen number immediately through this official method:

Visit https://srd.sassa.gov.za/sc19/auth
Enter your 13-digit South African ID
Confirm that your phone number was changed without your consent
Choose “Yes” to confirm the report
You’ll receive a message that your complaint has been logged

This step adds extra protection and shows SASSA you’re taking action responsibly.

Tips for a Safe and Successful Number Change

Here are a few important tips to keep in mind when changing your number:

Always use the official SASSA website
Make sure the new number is active and registered in your name
Avoid using numbers from foreign SIM cards
Never ask third parties to update your number for you
Double-check the number before submission
Watch for confirmation messages from SASSA

Changing your number the right way ensures uninterrupted grant payments.

Does Changing My Phone Number Affect My Grant?

No, changing your phone number does not affect your current grant status, payments, or approval. It only updates your contact information so that you continue to receive alerts and verification codes.

However, make sure you follow the process correctly and keep your number secure and private to avoid issues later.

Which Grants Does This Apply To?

The phone number update process applies to all types of SASSA grants, including:

SRD R350 Grant
Old Age Grant
Disability Grant
Child Support Grant
Foster Child Grant
Care Dependency Grant
Grant-In-Aid

How Long Does It Take to Update My Number?

After you submit your change request (online or in person), it usually takes between 7 and 30 working days for SASSA to update your records. You’ll receive a confirmation SMS once it’s done.

Frequently Asked Questions (FAQs)

What should I do if I lose my registered SASSA phone number?

Update your phone number through the official SASSA portal or by visiting a SASSA office. This keeps your account secure and allows you to keep receiving important updates.

Can I change my SASSA phone number without an application ID?

Yes. Visit your nearest SASSA office with your ID card and explain your situation. You’ll be asked to fill out a request form, and they’ll process the change manually.

Will changing my number delay my SRD R350 payment?

Not if done correctly. Your payments will continue as long as your grant is approved. Just make sure your banking details remain the same or are updated if needed.

What if someone tries to change my SASSA number without permission?

Report it immediately using the official complaint form. This protects your grant and alerts SASSA of the unauthorised action.

Can I use any South African number to update my SASSA account?

Yes, as long as it’s registered in your name and on a local network. Foreign numbers are not accepted for verification or grant processing.

Final Thoughts: Keep Your SASSA Info Secure

Your SASSA-registered phone number is more than just a contact—it’s your gateway to receiving your grant safely and on time. Whether you’ve lost your phone or switched networks, updating your number is a quick and secure process if done through the right channels.

Stay proactive, follow the steps above, and enjoy continued access to your SASSA support without any stress.