How to Change SASSA Phone Number

SASSA Social Relief of Distress SRD R370 Grant and other social grants do not exist without your phone number and your South African ID. If you plan on receiving it on a monthly basis, you have to update your personal information with no margin for mistakes.

SASSA Change Phone Number can only take 1 minute and the procedure is very easy. Ensure you have the Identity card number that you used to apply for the SASSA SRD grant if you want to change that number.

How to change SASSA Phone number

For the ease of its beneficiaries, SASSA uses the following processes to change your SRD phone number via online and offline methods. I also like the online method, but there are some problems with the SASSA online method now. Therefore, if you encounter any problems whenever you attempt to change your phone number on the internet, then you have to contact SASSA helpline so they can provide you with the new phone number to input.

Go to SASSA services’ website where you can find your SASSA account.
Enter the South African Identity Number of 13 digits next to the label ‘ID Number’.
Enter your 6-digit short Application ID Number provided by SASSA when authorizing the grant.
To confirm the original application, click on the “Submit” button at the end of the page.
Select “Change Phone Number.”
Get your copy of the SASSA application form and post your new cell phone number that should be used to contact you.
You will get an SMS with an OTP on the entered cell phone number to proceed further for the confirmation.
Enter the SASSA OTP code and click “Verify Pin.”
You will receive another message just confirming your request to change your cell phone number.
Press the “Submit” button to confirm the change of the number.
It takes 2 weeks for SASSA to update your new contact details and process payment as required.

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Change your SASSA Phone Number by Calling Helpline

To change your SRD grant phone number offline you have to call the SASSA helpline only. Please follow the below steps while calling SASSA helpline:

Phone the SASSA call center on 0800 60 10 11.
When that SASSA representative answers the call, ask them if you wish to change your phone number for the SASSA application.
The next step the representative will request you to avail your South African ID number or the telephone number that you used in applying for the grant.
Documentary evidence to support your claims should also be given to your audience.
When they allow you for the identity, then they will request for a change of telephone number.

So, you have been able to type a request to SASSA to change your phone number. SASSA will only take a few days in updating your phone number and you shall be informed when the update is complete.

Report SASSA about a stolen SIM card or phone.

If your cell phone is stolen or you lose your SIM which you used to register with SASSA for application, it is important to follow these steps to change contact SASSA without OTP.
SASSA officials caution that if the beneficiary has lost his or her cell phone number, the fact must be reported to SASSA.
To report your stolen registered cell phone number to SASSA official website. Enter your ID Number.
You agree that your ID number will be used to verify that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
The change is a simple matter of selecting Yes if you wish to proceed or No if you prefer to cancel it.
If you agree, you will get a message reading as follows: ‘Successfully submitted unauthorized cell phone number change report to SASSA.’

Change your SASSA Phone Number without Application ID

However, if you have lost your application ID it is very simple to retrieve it from the SASSA SRD website. Application ID is the 6 digit no. generated for the SRD grant application when the application is being made and is the no used to refer the application with. Follow the below steps to get your application ID:

Go to the SASSA official website and go to the status check page.
Kindly give your 13 digit South African ID number without any space between the numbers and the old cell phone number.
Click the “submit” button. Your 6 digit application ID will be allocated in the first line.

Key Considerations While Updating Your SASSA Phone Number

Please keep in mind the following while updating your phone number:

In the course of the application if you fill-in certain blanks and get glitches on the website then kindly wait for some time and try to apply again. Technical challenges may sometimes happen therefore sparing the form for further affixation.
Check your new phone number carefully so that you don’t submit a wrong one.
Tire not to lose your application ID should you need to use it in the future.
Describe to SASSA the correct and reasonable cause for changing your phone number. If you give them any wrong information they can revoke your grant because as SASSA stated it strongly condemns fraud.
In case you go for a cardless ATM payment method, then your phone number must be RICA registered. You can only withdraw your payment if your phone number has undergone the RICA process because pins are sent to the registered phone numbers.
You must remember that you are allowed to make only one request to change your contact details within one day only.

FAQs

Is it possible to change phone numbers online for all SASSA grants?

At the present time, the updates are only available for the SRD R350 grant recipients online only. For the other grants you would need to go to a SASSA office.

How long does it take for SASSA to change the phone number that I registered for?

It only takes a few days to complete, however, if additional verifications are deemed necessary it may take longer.

Do I need to pay to update my phone number to SASSA?

No, it is free to update your phone number with SASSA.

What should I do if, before updating my old number, I lose access to it?

Please make sure you attend the SASSA office closest to you as soon as possible and take your identification documents with you to change the phone number.

Is it possible for someone else to change my phone number?

Again, the phone number change must be effected by the grant recipient. However, there are some conditions which allow you to get a copy if a person has a legal authorization in this case.

Conclusion

You now know how to change your SRD grant phone number with or without an application ID through the provided online tools or by contacting SASSA assistance. As with most matters of significance, please ensure that after the change, your personal identification details remain safe and confidential, and you should not disclose any grant information which you consider private to any other person unauthorized to receive such information.

It also means that besides porting your number you can also keep receiving all the SRD grant related communications with the new number. If you experience any other issues with SASSA, kindly report to SASSA as soon as possible.